Complaints & Code of Rights
Nelson Tasman Pasifika Community Trust welcomes all feedback as it helps to improve services. If you wish to make a complaint about a staff member or the services Nelson Tasman Pasifika Community Trust provide, then the organisation has an obligation and responsibility to deal with your complaint in a fair and reasonable manner.
If you or your whānau wish to make a complaint, you can fill out the online form below. Alternatively, you can download, print and complete a PDF version of the form.
How can we help?
Please fill in the form below and tell us what it is that you would like to make a complaint about. We will do our best to reply to you within 30 working days of your complaint. If we are unable to complete an investigation within the 30-day timeframe we will contact you to discuss this.
NTPCT Complaints Process
The flowchart below shows the procedure when we receive a complaint.
You can click on the image to make it larger.
Please contact us if you have any questions about our complaints process.
Your Rights
When Receiving a Health or Disability Service:
1. Respect
You should always be treated with respect. This includes respect of your culture, values and beliefs, as well as your right to personal privacy.
2. Fair Treatment
No one should discriminate against you, pressure you into something you don’t want or take advantage of you in any way.
3. Dignity and Independence
Services should support you to live a dignified, independent life.
4. Proper Standards
You have the right to be treated with care and skill and to receive services that reflect your needs. All those involved in your case, should work together.
5. Communication
You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practical, an interpreter should be available.
6. Information
You have the right to have your condition explained and be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits and side effects. You can ask any questions to help you to be fully informed.
7. It’s Your Decision
It is up to you to decide. You can say NO or change your mind at any time.
8. Support
You have the right to have someone with you to give you support in most circumstances.
9. Teaching and Research
All these rights also apply when taking part in teaching and research.
10. Complaints
It is OK to complain – your complaints help improve the service. It must be easy for you to make a complaint and should not have any adverse effects on the way you are treated.
This is an outline of the rights guaranteed by law known as the Code of Health and Disability Services Consumers’ Rights. They apply to all health and disability services, whether you pay for them or not. A full copy of the Code of Rights is available from your provider, the Health and Disability Commissioner, or Bennett’s Government Bookshop.
If you need help, ask the person or organisation providing service. Local Advocacy services and the Health and Disability Commissioner can be reached on: Auckland (09) 373-1060, Wellington (04) 494-7900, Other Areas (0800) 11 22 33.
